英语投诉信（投诉信的写作框架及常用经典句型）

英语投诉信（投诉信的写作框架及常用经典句型）

抱怨信/投诉信

写作框架

1）开头：自我介绍，交代投诉内容，表明本信的目的和要求。

2）正文：说明情况，告诉对方你因此受到的伤害或不便，提出解决问题的建议，表明希望如何处理。

3）结尾：表达希望问题得到迅速恰当解决的强烈愿望，希望尽快得到满意的答复。

语言上应注意投诉信应重点表明投诉的原因，叙事应客观、准确、简洁。最后提出的解决方法应切实可行。在表达自己的不满时，语言要把握分寸，不失风度。

投诉信经典句型

1. I am writing to inform you that I find…unsatisfactory. 我写信是为了告诉你，我发现……令人非常不满意。

2. I am writing to make a complaint about… 我写信是为了投诉……

3. It is a great pity that we find there is something wrong with… 令人非常遗憾的是我们发现……有问题。

4. I have been pleased with your services for years，but now I feel very disappointed. 多年来我一直很满意你们的服务，但现在我非常失望。

5. l hope you can make an investigation into this matter as soon as possible.我希望你们能尽快调查此事。

6. I hope I can get my refund as soon as possible.我希望能尽快收到退款。

7. I hope that my problem will get your consideration. 我希望您能考虑一下我的问题。

8. It would be highly appreciated if you could… 如果你能……我将万分感谢。

9. I trust you will take my complaints seriously and… 我相信你会认真对待我的投诉，并且……

10. Thank you for your consideration and I will be looking forward to your reply.

例文:你叫李红，一周前去香港度假时在一家商店买了一件女上衣，现有质量问题。请结合下面提示向该店外籍经理写一封英文信。

所购衣物：绿色女上衣，价格300元

问题：洗涤时退色，并说明理由。

要求：退款或换衣，并说明理由。

就此事发表看法或提出建议。

【写作指导】
信件类型： 抱怨信
内容：写信人针对出现的问题提出抱怨，希望得到对方的帮助
主体时态：一般过去时
正文部分：
①切中要害，客观说明存在的问题。
②有礼有节，说明存在的问题对自己造成的不利影响或危害；必要时也可提出自己对存在问题的解决办法或建议。
③语言力求简洁。

范文

Dear Sir/Madam,

I’m writing to you to complain about the quality of agreen coat which I bought in your shop while I was on holiday in Hong Kong about a week ago. I bought it for 300 yuan in your shop, but there seems to be something wrong with it.

When it is washed, the color faded away. Now I can’t wear it. It’s not my fault, so I’d like you to solve the problem for me. I insist you change it for another one for me or give me my money back. I think it’s better for you to make sure that everything in your shop is good. Then you will have more customers.

I’m looking forward to your early reply.

Yours truly,

Li Hong